L2 Production Support

Capgemini

📍 Mexico, Mexico, Mexico

Full-time Operaciones y administración de empresas Posted March 01, 2026

Job Description

Industry - Sector: Financial Services – Banking

What you’ll do?

  • Work actively with team members to analyze and resolve application issues.
  • Identify defects, discrepancies, and trends by ways of code debugging or log analysis.
  • Manage incidents and effectively communicate with users, application owners and senior stakeholders across all areas.

What you’ll bring:

  • Experience as a L2 support engineer
  • ITIL Process experience with Service Mgmt., Knowledge Mgmt., Incident Mgmt
  • Hands‑on experience in SQL (Pl/SQL), Unix and Shell Scripting
  • Hands‑on Read and Debug Java Code

Work Underpressure, Quality at work, Results Oriented

What can YOU expect in a career with Capgemini?

  • Working in a team environment, Consultants will focus on the analysis, design and development of technology-based solutions for Capgemini’s clients.
  • You will work alo...