L2 Support Engineer

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Level 2 Support Engineer

Role Summary

The Level 2 Support Engineer is responsible for providing advanced technical support and resolving complex Software Product incidents. The role requires strong troubleshooting skills, technical expertise across multiple systems, and the ability to work independently while collaborating with cross-functional teams to ensure service continuity and customer satisfaction.

Responsibilities also include maintaining documentation, contributing to knowledge bases, and supporting continuous service improvement initiatives.

This position requires strong analytical skills, a customer-oriented mindset, and the ability to work in fast-paced, multi-customer environments.

Key Responsibilities

Product Support & Inciden...