L3 Systems Administrator

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JOB TITLE: L3 Systems Administrator

Work Type:

• Remote/WFH
• Fulltime

Working Hours : TBD (Usually US Hours/Night shift)

Start Date : TBD

JOB ROLE & RESPONSIBILITIES & REQUIREMENTS

• Resolve complex technical issues directly with customers submitted by phone, email, and onsite
• Act as the primary escalation point from tier 1 and tier 2 support technicians
• Provide training as needed to the tier 1 and tier 2 support teams
• Advanced troubleshooting for server network issues not limited to Cisco, Fortinet, Meraki, Dell, Palo Alto, Ubiquiti, and SonicWall hardware (routing, switching)
• Advanced knowledge and troubleshooting of Microsoft products including Windows Server, Azure, Cloud Computing, desktop...