Lead Breakfast Server

Lead Breakfast Server – Role Overview

Lead Breakfast Server leading the breakfast server team at the Element by Westin Calgary Downtown. Responsible for ensuring professional, prompt, and high‑quality service to guests, maintaining service standards, and fostering a safe and collaborative work environment.

Key Responsibilities

• Always provide the highest quality of service to guests and associates alike, leading by example.
• Train, maintain, and enforce all service standards.
• Maintain a safe and sanitary work environment and report unsafe conditions to management.
• Ensure the department is fully staffed and able to handle volume of business.
• Understand and teach empowerment principles to ensure guest satisfaction.
• Listen and provide support to team members, ensuring associate satisfaction and retention.
• Greet guests as they enter, consistently delivering exceptional service.
• Provi...