Job Description
Key Responsibilities
Lead the implementation of CSDM-aligned CMDB architecture across Foundational, Design, Manage Technical Services, and Sell/Consume domainsLead ServiceNow Discovery, Service Mapping, and IRE strategyEnsure accurate modeling of Business Applications, Services, Service Offerings, and Infrastructure CIsOversee integrations with cloud platforms, monitoring tools, asset systems, and third-party applicationsGuide troubleshooting of complex Discovery, IRE, and data reconciliation issuesLead hands-on development using Business Rules, Script Includes, Client Scripts, UI Policies, Flow DesignerReview designs and code to ensure performance, scalability, and upgrade-safe developmentDefine best practices for custom CMDB tables, attributes, and configurationsMentor and guide junior developers and CMDB administratorsEnable impact analysis, change risk assessment, and root cause analys...