Job Description
Elevate your career with a Lead Engineer role focusing on advanced Customer Technical Support for hardware in Grid Automation. Join a dynamic team and make impactful contributions.
As a Lead Engineer for Customer Technical Support, you will provide Level 3 technical expertise on Grid Automation products. Your responsibilities include resolving customer complaints and leading site visits, alongside a strong emphasis on teamwork and technical leadership. Your role will involve collaborating with R&D to implement solutions and enhancements for evolving hardware technologies.
Key Responsibilities:
• Provide advanced technical support for assigned product platforms
• Lead customer meetings and site visit troubleshooting
• Conduct tests and create test setups for issue resolution
• Drive hardware defect investigations in cooperation with R&D
• Write internal and Customer Technical Reports adhering to standards
Requirements:
• Bachelor’s Degree in Engineering or rel...
As a Lead Engineer for Customer Technical Support, you will provide Level 3 technical expertise on Grid Automation products. Your responsibilities include resolving customer complaints and leading site visits, alongside a strong emphasis on teamwork and technical leadership. Your role will involve collaborating with R&D to implement solutions and enhancements for evolving hardware technologies.
Key Responsibilities:
• Provide advanced technical support for assigned product platforms
• Lead customer meetings and site visit troubleshooting
• Conduct tests and create test setups for issue resolution
• Drive hardware defect investigations in cooperation with R&D
• Write internal and Customer Technical Reports adhering to standards
Requirements:
• Bachelor’s Degree in Engineering or rel...