Job Description
As a Lead member of Oracle Customer Success Services (CSS) Support, you are responsible for delivering best-in-class technical solutions for Oracle Fusion SaaS environments. This role involves leading projects, mentoring junior team members, resolving escalated technical issues, and enabling customers to maximize value with custom solutions and AI-driven enhancements. You’ll coordinate closely with cross-functional teams to ensure successful delivery across a range of Oracle Cloud technical tools, with a special emphasis on Fusion AI Agent Studio for innovative automation and conversational AI.
Key Responsibilities:
Lead and deliver technical consulting projects involving Oracle Fusion SaaS applications, focusing on VBCS (Visual Builder Cloud Service), APEX, VBS (Visual Builder Studio), HDL (HCM Data Loader), HSDL (HCM Spreadsheet Data Loader), BIP (BI Publisher), OTBI (Oracle Transactional Business Intelligence), and Fusion AI Agent Studio.
Architect, design,...