Job Description
Position: Support Engineer - Lead
Experience: 6 – 10 Years (Windows Admin, L1 & L2 Support)
Shift: Night Shift (Mandatory)
Location: Pune
Job Overview:
We are looking for an experienced Support Engineer - Lead with strong Windows Administration expertise, L1 & L2 support experience, and excellent client communication skills. The ideal candidate will be responsible for leading support operations, ensuring timely issue resolution, and maintaining seamless client communication.
Key Responsibilities:
- Perform advanced troubleshooting
- Manage and resolve L1 & L2 technical support issues
- Ensure timely incident resolution and system uptime
- Handle escalations and guide the team on technical challenges
- Communicate effectively with global clients, providing status update...