Job Description
Learning and Development Specialist
$63,060 - $73,000
Position Overview
Reporting directly to the Manager, Business Solutions, the Learning & Development Specialist is responsible for the design, development, delivery, and continuous improvement of training programs that support Ontario One Call’s Service Delivery and Business Solutions functions, enhancing operational effectiveness, service quality, and system adoption.
This role partners closely with Support Services, Business Solutions, and related teams to translate business processes, system enhancements, and service requirements into effective, targeted learning solutions. The Specialist plays a key role in supporting employee development and change initiatives through structured onboarding, up‑training, and ongoing capability building initiatives within Service Delivery.
This position is based out of Ontario One Call’s head office at 104 Cooper Drive, Guelph, with a hybrid work mod...