Level 1 Technical Support Analyst

IG Networks, a fast-growing global telecommunications company, is looking for a Technical Support Analyst - NOC to join our team!If you are passionate about technology, have a dynamic profile, a collaborative mindset, and adapt well to challenging and innovative environments, this opportunity is for you!Main Responsibilities:1. Work within a collaborative and creative operations team, contributing to the delivery of Telecom and IT services; 2. Monitor networks and handle customer incidents; 3. Manage supporttickets via phone, email, or ticketing systems; 4. Operate ticketing systems and monitoring tools; 5. Configure network equipment (Cisco, Juniper, Datacom) and maintain updated documentation.Requirements:- Previous experience in Telecom or telecommunications carriers; - Degree in Engineering, Information Systems, Computer Science, or related fields; - Solid knowledgeof networking and Cisco, Juniper, and Datacom technologies; - Advanced English proficiency is mandatory; - Nice to hav...

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