Job Description
Job Description
Primary Responsibilities
Technical Support OperationsCreating and maintaining technical configurations and their requirements in our configuration toolManaging the claims investigation process and relevant toolingOwning operational reporting metrics, running root cause analysis on performance, and act as the go to source of knowledge for current business operationsEnsure delivered solutions meet required business operations SLAsProvide support, technical solutions, and expertise as it relates to maintain an effective operating service modelPull and run reportsResubmit claimsFile Management and supportProactive dashboard and alert monitoringCross-Functional CollaborationCommunicate professionally and effectively with users, stakeholders, and technical teams to understand issues and deliver solutions.Provide regular updates related to operational performance, incident trends, and ongoing initiatives during team and stakeholder meetin...