Live Chat Support & Customer Experience Specialist
R
RECRUIT EXPRESS PTE LTD
📍 singapore, singapore, Singapore
Job Description
Responsibilities
- Attend to customer and financial representative enquiries via phone and live chat professionally and promptly.
- Resolve complaints and issues at the first touchpoint wherever possible.
- Maintain accurate records of interactions in the CRM system.
- Ensure timely follow-up on enquiries and escalat when necessary.
- Assess appeals and provide recommendations to management.
- Support additional duties during operational needs or peak periods.