Live Operations Shift Executive

FUNCTIONS AND RESPONSIBILITIES

You will be responsible for:

• Support the providers team in managing interactions with operators and monitoring their performance.


• Resolving operational issues and identifying improvement opportunities.


• Prepare reports and dashboards for monitoring KPIs and supporting decision-making.


• Assist the provider team in maintaining existing contracts (review of prices, obligations, renewals dates, possible clauses changes).


• Identify and study Operator's Zone.


• Support Live Operations team by analyzing traffic incidents and user complaints.


• Coordinate responses to these incidents and identify effective solutions.


• Assist the Live Operations team in optimizing operations.


• Support the Client's Onboarding team in coordinating and integrating information received from the Sales and Customer Relationship team for the implementation of operations ...