Logistics Client Service Representative

If you are looking for a positive work environment, a sense of belonging, purpose, and happiness of human dimensions, where collaboration and continuous improvement are part of your day-to-day, and where you have a direct impact on the customer experience, you are at the right place!

Omnitrans, a leader in Canadian logistics and transportation service provider, is seeking a Client Service Representative , Courier Services to join our Courier Services team in Montreal.

What You Will Do

• Identify and assess clients’ needs to achieve satisfaction
• Foster and enhance excellent client relationships through phone and email communication, providing quotes, tracking shipments, and processing package information.
• Manage large volume of shipments and provide status updates, reports and key performance indicator (KPI) to clients
• Coordinate scheduled pickups with vendors and provide support for any related inquiries
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