Logistics Security Analyst

Join a team of logistics experts who use technology and enhanced security protocols to support Cargo Signal’s mission to prevent loss, delay, or damage to cargo. You'll have the opportunity to contribute to the success of a dynamic and innovative company.  

Command Center agents use Cargo Signal visibility software and hardware to actively monitor customer shipments, analyze cargo risk events, and manage response protocols. Agents communicate directly with customers and Service Providers worldwide.

• Manage customer communication by e-mail, phone, and chat. Understand complex requests and respond promptly and professionally.
  • Provide information on shipments, Cargo Signal services, account details, and basic troubleshooting.
  • Resolve customer issues within established guidelines, escalating complex problems to appropriate teams when necessary.
  • Provide friendly and professional customer service, ensuring a po...