M03 - Helpdesk Support Engineer (Linux , AWS)
F
FPT ASIA PACIFIC PTE. LTD.
📍 singapore, singapore, Singapore
Job Description
Responsibilities Application Support & Incident Management
- Provide Level 2 (L2) support for production and staging environments, handling escalations from L1 support teams.
- Investigate and resolve application errors, system alerts, performance issues, and integration failures.
- Restore services within agreed SLA and OLA targets and ensure proper incident closure.
- Participate in incident response, troubleshooting, and post-incident reviews.
- Perform in-depth troubleshooting using logs, monitoring tools, and system metrics.
- Conduct root cause analysis (RCA) for recurring and high-impact incidents.
- Implement corrective and preventive measures to improve system stability and reduce incident recurrence.
- Work closely with L3 engineers, DevOps teams, infrastructure teams, and vendors to resolve com...