Major Incident & Problem Specialist

About the role

We are currently seeking enthusiastic and forward-thinking candidates to provide end-to-end management of Incident and Problem records, delivering effective communication to stakeholders, co-ordination of technical resources, and ensuring service restoration is achieved to a high standard.

About you



Responsibilities and Accountabilities:

Delivery of Incident and Problem Management Services to the highest standards in order to maintain and improve customer satisfaction.

Coordination of stakeholders and internal teams to facilitate restoration of services.

Develop and maintain strong lines of communication with customers and ensure all stakeholders are informed throughout the problem and incident resolution process.

Management of the incident lifecycle from identification through to resolution and restoration of service.

Coordination of technical teams and stakeh...

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