Major Incident Response Coordinator – Entry-Level

A leading technology company in Mexico City is seeking a Critical Incident Response Coordinator to drive Major Incidents to resolution. Responsibilities include monitoring incidents, managing tickets, and documenting post-mortem details. Candidates should have 0-2 years of experience and a background in customer service. Key skills include problem-solving, critical thinking, and effective communication. The role offers an attractive salary and comprehensive benefits including major medical plans and Christmas bonuses.
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