Managed Services Sr. Manager

Role Purpose

The Managed Services Senior Manager is responsible for owning and scaling the recurring revenue engine by ensuring stable, high-quality, and continuously improving day-to-day operations for all managed services customers.

This role safeguards renewals, long-term outsourcing contracts, and operational SLAs by delivering reliable service, driving customer adoption, and enabling operational efficiency. It ensures that managed services operate as a profitable, predictable, and scalable business line, not just a support function.

Key Responsibilities

1. Managed Services Operations Ownership

• Oversee end-to-end delivery of all managed services engagements, including renewals and headcount-based outsourcing contracts.
• Ensure 24/7 operational readiness (where applicable) across...