Manager, Business Analysis (Salesforce Service Cloud)
E
EPAM Systems, Inc.
📍 desde casa, desde casa, Mexico
Job Description
We are seeking a **Manager, Business Analysis** specialized in Salesforce Service Cloud for a Case Management Project focusing on optimizing customer service operations.
**Responsibilities**
- Collaborate with various stakeholders to gather and clarify project-specific requirements
- Document existing workflows and pinpoint areas for process optimization using Service Cloud features
- Design solutions within Salesforce Service Cloud that meet the strategic business needs
- Analyze customer service data to identify trends and areas of improvement
- Propose configurations in Salesforce Service Cloud that align with the solution design
- Manage project timelines, deliverables, and dependencies effectively
- Develop comprehensive documentation, including requirements, process maps, and configuration details
- Lead discussions and workshops to align technical solutions with business objectives
- Engage in problem-solving to address challenges and provide effect...
**Responsibilities**
- Collaborate with various stakeholders to gather and clarify project-specific requirements
- Document existing workflows and pinpoint areas for process optimization using Service Cloud features
- Design solutions within Salesforce Service Cloud that meet the strategic business needs
- Analyze customer service data to identify trends and areas of improvement
- Propose configurations in Salesforce Service Cloud that align with the solution design
- Manage project timelines, deliverables, and dependencies effectively
- Develop comprehensive documentation, including requirements, process maps, and configuration details
- Lead discussions and workshops to align technical solutions with business objectives
- Engage in problem-solving to address challenges and provide effect...