Job Description
Department: CRM (Customer Relationship Management)
Reporting To: AGM-CRM
Location: Chennai
Industry: Real Estate Role Purpose
To manage the complete post-booking customer journey for NRI clients, ensuring seamless communication, documentation, collections, registration, handover, and customer satisfaction while coordinating with internal departments and external stakeholders globally. The role requires strong relationship management, CRM expertise, and understanding of NRI real estate transactions. Key Responsibilities
Manage end-to-end NRI customer lifecycle from booking to possession. Act as a single point of contact for NRI customers across different time zones. Coordinate documentation, agreement execution, registration, and handover processes. Ensure timely collection follow-ups and payment tracking. Address customer queries, escalations, and service requests within defined TAT. Collaborate with Sales, Finance, Legal, Projects, and Market...