Manager, Customer Enablement

Manager of Supply Chain Customer Enablement

Responsible for liaising and communicating all aspects of Supply Chain objectives, initiatives and service levels to Loblaw Companies Limited & Pharmaprix / Shoppers Drug Mart Retail.

This role develops service level standards focused on reducing response times and providing high levels of customer satisfaction. It will develop functional strategies and specific objectives partnering with Supply Chain SME/sub‑functions to support process improvement and issue resolution. The role focuses on four key areas deemed critical by the SDM Retail customers: relationship management, communication, event management, and change management.

Key Activities / Tasks

Customer Relationship Management

• Key Supply Chain liaison / point of contact for all Loblaw Companies Limited & Pharmaprix / Shoppers Drug Mart Division Executive Operations Leads, District Managers, Franchise and ...