Job Description
Manager, Learning and Development
TTEC is seeking a seasoned Manager, Learning and Development to join our Customer Management Services team
Every day, we interact with 3/5 million customers, providing support in in more than 80 countries and in 50 languages across social, mobile, digital, and face -to-face channels. The Learning and Development team prepares our associates for those interactions & coaches them to reach for amazing
What You'll Be Doing
L&LD Training Managers focus on providing coaching, motivation and support to enhance the engagement and success of their team of training specialists in attaining targets and goals. Evaluate trainers, curriculum and processes. Recommend and coordinate needed changes based on process analysis. They are responsible for meeting team productivity and quality goals.
What You'll Bring To Us
Achieve 100% of training completion goals.
Manage day-to-day operations, processes, and reporting
Improve the key success metri...
TTEC is seeking a seasoned Manager, Learning and Development to join our Customer Management Services team
Every day, we interact with 3/5 million customers, providing support in in more than 80 countries and in 50 languages across social, mobile, digital, and face -to-face channels. The Learning and Development team prepares our associates for those interactions & coaches them to reach for amazing
What You'll Be Doing
L&LD Training Managers focus on providing coaching, motivation and support to enhance the engagement and success of their team of training specialists in attaining targets and goals. Evaluate trainers, curriculum and processes. Recommend and coordinate needed changes based on process analysis. They are responsible for meeting team productivity and quality goals.
What You'll Bring To Us
Achieve 100% of training completion goals.
Manage day-to-day operations, processes, and reporting
Improve the key success metri...