Job Description
Lead BMO's Mortgage Renewal Lifecycle strategy in Toronto with a focus on optimizing customer relationships. This hybrid role is designed for strategic leaders ready to innovate the renewal journey.
As the Manager, you will oversee the development and execution of initiatives that transform customer interactions into meaningful experiences. Collaborate with cross-functional teams to ensure that every stage of the renewal process meets BMO’s standards for quality and effectiveness while improving retention and margins.
Key Responsibilities:
• Drive the strategy and roadmap for the renewal lifecycle
• Analyze customer engagement and retention metrics
• Execute plans from concept through delivery and stabilization
• Manage risks and timelines across multiple workstreams
• Ensure compliance with governance and risk standards
Requirements:
• 4-7 years in banking, lending or consulting
• Experienced in cross-functional program support
• Strong organizational ...
As the Manager, you will oversee the development and execution of initiatives that transform customer interactions into meaningful experiences. Collaborate with cross-functional teams to ensure that every stage of the renewal process meets BMO’s standards for quality and effectiveness while improving retention and margins.
Key Responsibilities:
• Drive the strategy and roadmap for the renewal lifecycle
• Analyze customer engagement and retention metrics
• Execute plans from concept through delivery and stabilization
• Manage risks and timelines across multiple workstreams
• Ensure compliance with governance and risk standards
Requirements:
• 4-7 years in banking, lending or consulting
• Experienced in cross-functional program support
• Strong organizational ...