Job Description
About the Role
Opendoor is hiring a Manager, Operations to lead our Toronto-based operations team. This is a hands‑on management role: you'll own the performance and development of a team of Operations Specialists while actively shaping how the function operates in a rapidly evolving, AI‑native environment.
You’ll be in the work, designing systems, debugging escalations, improving workflows alongside AI tools, and building the playbook for how operations run at scale while coaching, and managing the impact and performance of the team.
What you’ll do:
- Lead and develop a team of Operations Specialists across operational workflows
- Own team performance: set expectations, manage throughput, and ensure the team is meeting SLAs and transaction deadlines
- Design and iterate on workflows in partnership with operations leads, incorporating AI tooling to continuously improve efficiency and accuracy
- Serve as the primary escalatio...