Manager, Technical Support and Services, Applications

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Leadership & Team Development

• Lead, coach, and develop the Applications team, fostering a culture of collaboration, continuous improvement, and high performance.

• Provide guidance and mentorship to team members and analysts in daily operations, troubleshooting, and project delivery.

• Set clear goals, conduct performance reviews, and support professional growth.

Technical Operations & Service Delivery

• Oversee Lead and manage a team of 6–8 Level 3 engineers responsible for supporting Windows servers and associated infrastructure applications.

• Collaborate with the team to deliver solutions for day-to-day business requirements within the scope of supported applications.

• Oversee the implementation, administration, and support of Tangerine’s Windows Server OS environment and related applications, including O365, Exchange, Teams, SharePoint, SCCM, SCOM, CyberArk, Trellix Endpoint...