Manager, Technical Support (Waterloo)

Overview

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

Role Impact

Your impact: Manager Technical Support role at OpenText is more than just a job, it's an opportunity to impact lives. As a key contributor, you'll be instrumental in constructing cutting‑edge information management solutions and overseeing the operations of the Qfiniti Support team. This includes managing team members, prioritizing work, and handling escalated and large accounts, as well as interfacing with customers and ensuring compliance with OpenText Customer Support policies. This person must be able to understand technical concepts and be comfortable managing chall...