Job Description
Job Responsibilities:
Troubleshoots via the phone hardware, software, and network operating problems and involves technical resources to ensure resolution.
Applies understanding and knowledge of information systems products and services to assist users.
Identifies, investigates and researches user questions and problems as well as isolating and resolving information systems problems.
Coordinates referrals to appropriate technical, professional, or service personnel.
Receives and prioritizes issues and forwards using appropriate escalation procedures.
All other duties as assigned.
Job Requirements:
Proficiency in Mandarin Language (verbal and written) is required.
Must be willing to work onsite at Mall of Asia Business Complex.
Open to working in rotating schedules including graveyard shift.
1 - 2 years' work experience in customer services support or having equivalent kind of skills experience, soft skills a must.
Must be able to work independently.<...
Troubleshoots via the phone hardware, software, and network operating problems and involves technical resources to ensure resolution.
Applies understanding and knowledge of information systems products and services to assist users.
Identifies, investigates and researches user questions and problems as well as isolating and resolving information systems problems.
Coordinates referrals to appropriate technical, professional, or service personnel.
Receives and prioritizes issues and forwards using appropriate escalation procedures.
All other duties as assigned.
Job Requirements:
Proficiency in Mandarin Language (verbal and written) is required.
Must be willing to work onsite at Mall of Asia Business Complex.
Open to working in rotating schedules including graveyard shift.
1 - 2 years' work experience in customer services support or having equivalent kind of skills experience, soft skills a must.
Must be able to work independently.<...