Job Description
Lead IT incident resolution effectively at Manulife in Waterloo, Ontario, as an Incident Manager. We seek a proactive professional to manage communications during critical incidents.
As the Incident Manager, you will ensure successful incident resolutions while maintaining clear communication with stakeholders at all levels. Your role includes coaching teams on incident management best practices and driving continuous process improvements in incident responses. Working in a supportive team environment, you will contribute to a culture of excellence and collaboration.
Key Responsibilities:
• Oversee end-to-end management of MP3 incidents
• Communicate updates during incidents to all relevant teams
• Assist Lead Incident Manager during critical incidents
• Ensure effective collaboration via incident bridges
• Track and maintain decision logs and incident timelines
Requirements:
• Minimum 4 years of experience in Incident Management
• Solid understanding of I...
As the Incident Manager, you will ensure successful incident resolutions while maintaining clear communication with stakeholders at all levels. Your role includes coaching teams on incident management best practices and driving continuous process improvements in incident responses. Working in a supportive team environment, you will contribute to a culture of excellence and collaboration.
Key Responsibilities:
• Oversee end-to-end management of MP3 incidents
• Communicate updates during incidents to all relevant teams
• Assist Lead Incident Manager during critical incidents
• Ensure effective collaboration via incident bridges
• Track and maintain decision logs and incident timelines
Requirements:
• Minimum 4 years of experience in Incident Management
• Solid understanding of I...