Maple Air Client Coordination Specialist
M
Maple Air
📍 vaughan, york region, Canada
Job Description
Join Maple Air Heating & Cooling in Concord, ON, as a Client Coordination Specialist focusing on customer retention and service optimization. Contribute to growing the Maple Care program through strong relationship management.
In this role, you will take ownership of customer communications after initial installation, ensuring satisfaction and loyalty. Maple Air has a strong reputation, and your proactive outreach will significantly impact customer engagement and long-term retention. This position is crucial for maintaining operational efficiency and service excellence.
Key Responsibilities:
• Schedule seasonal HVAC maintenance through proactive outreach
• Provide education on Maple Care plans for preventative maintenance
• Work closely with Service Manager and Dispatcher for booking coordination
• Maintain organized records across CRM platforms
• Identify and propose improvements to scheduling processes
Requirements:
• 2+ years in inside sales or customer co...
In this role, you will take ownership of customer communications after initial installation, ensuring satisfaction and loyalty. Maple Air has a strong reputation, and your proactive outreach will significantly impact customer engagement and long-term retention. This position is crucial for maintaining operational efficiency and service excellence.
Key Responsibilities:
• Schedule seasonal HVAC maintenance through proactive outreach
• Provide education on Maple Care plans for preventative maintenance
• Work closely with Service Manager and Dispatcher for booking coordination
• Maintain organized records across CRM platforms
• Identify and propose improvements to scheduling processes
Requirements:
• 2+ years in inside sales or customer co...