Job Description
We are looking for a high ownership Senior Manager to work closely with the Head of CLM in building and scaling Airtel’s central MarTech platform — a unified platform powering all customer pull and push campaigns across businesses. The role will drive platform capability development in partnership with Product, Engineering, Data Science, and Business teams to enable personalized, scalable, and measurable customer engagement.
The ideal candidate combines strong business understanding, product thinking, execution rigor, and cross-functional stakeholder management.
Key Responsibilities
Platform Strategy & Roadmap
Work with the Head of CLM to define the roadmap for Airtel’s unified MarTech platform across outbound and inbound customer journeys.
Translate business use cases into scalable platform capabilities across campaign orchestration, targeting, personalization, experimentation, and analytics.
Drive prioritization of platform featur...
The ideal candidate combines strong business understanding, product thinking, execution rigor, and cross-functional stakeholder management.
Key Responsibilities
Platform Strategy & Roadmap
Work with the Head of CLM to define the roadmap for Airtel’s unified MarTech platform across outbound and inbound customer journeys.
Translate business use cases into scalable platform capabilities across campaign orchestration, targeting, personalization, experimentation, and analytics.
Drive prioritization of platform featur...