MDU Complaints & Queries Coordinator

Primary Location

NSW - Chatswood

Job Description Summary

This role is responsible for coordinating the intake, logging, triage, tracking and resolution support of customer complaints and queries across the MDU program. The Complaints / Queries Coordinator provides a structured point of control for customer issues, ensuring enquiries and complaints are handled consistently, responded to in a timely manner and progressed to the appropriate team for action.
Reporting to the MDU LASCE Manager, the role works across Engagement Managers, the LACS stream, Marketing and Communications and downstream delivery teams to ensure customer issues are visible, owned and managed through to closure. The role supports a consistent customer experience by maintaining clear records, monitoring response timeframes, coordinating updates and escalating matters where risk, complexity or customer impact increases.
The role is accounta...