Job Description
JOB RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO:
Patient Communication & Phone Support
- Serve as the first point of contact for patient calls, messages, and inquiries.
- Answer incoming calls Monday–Friday, 9 AM–5 PM EST (via VOIP system once implemented).
- Handle call triage, take messages, coordinate callbacks, and escalate urgent concerns appropriately.
- Provide friendly, patient-centered customer support at all times.
Scheduling & Calendar Coordination
- Manage patient appointments, follow-up visits, and new patient onboarding.
- Coordinate scheduling directly in the EMR (CHARM) and ensure accurate availability.
- Support the practice owner by monitoring appointment flow and reducing scheduling gaps.
EMR & Clinical Administrative Support
- Work within CHARM EMR to update patient information, document communication notes, and manage work...