Job Description
Location
LEGOLAND® Windsor Resort, Windsor, SL4 4AY
Hours
Full time, fully flexible, any 5 days out of 7.
Job Description
The Merlin Accessibility Assistant is responsible for managing all enquiries relating to the Merlin Ride Access Pass (RAP) and guiding escalated Accessibility support for Contact Centre Teams for all Merlin sites. This includes handling high‑profile and sensitive cases with professionalism, accuracy, and empathy. The role also provides operational support to sites by managing daily RAP allocation figures and monitoring capacity to ensure fair and effective access for guests.
Key Accountabilities
- Manage and respond to all Merlin Ride Access Pass enquiries for all Merlin attractions, including high‑profile and complex cases.
- Manage and respond to complex Accessibility enquiries for all Merlin attractions, including high‑profile and complex cases from the Global Contact Centre Teams. ...