Motorola Senior Customer Support Manager Role
M
Motorola Solutions
📍 fairview, ab, Canada
Job Description
Elevate your career as a Senior Customer Support Manager at Motorola Solutions. Focus on exceeding customer expectations through proactive service contract management and relationship building.
As a Senior Customer Support Manager, you'll be tasked with managing Motorola's Public Safety customer contracts. Your role will include ensuring SLA compliance, overseeing service delivery, and driving service improvements while engaging with subcontractors and clients. You'll be instrumental in managing operational documentation and executing contract documents.
Key Responsibilities:
• Directly manage customer contract and satisfaction levels
• Oversee compliance with service level agreements
• Drive corrective actions and closure of customer concerns
• Engage in the case management process for service delivery
• Identify improvements for enhanced service quality
Requirements:
• 3+ years in account management or customer support
• Willingness to travel 25-50% of t...
As a Senior Customer Support Manager, you'll be tasked with managing Motorola's Public Safety customer contracts. Your role will include ensuring SLA compliance, overseeing service delivery, and driving service improvements while engaging with subcontractors and clients. You'll be instrumental in managing operational documentation and executing contract documents.
Key Responsibilities:
• Directly manage customer contract and satisfaction levels
• Oversee compliance with service level agreements
• Drive corrective actions and closure of customer concerns
• Engage in the case management process for service delivery
• Identify improvements for enhanced service quality
Requirements:
• 3+ years in account management or customer support
• Willingness to travel 25-50% of t...