MSP Help Desk Support Specialist
S
STACK IT Recruitment
📍 toronto, on, Canada
Job Description
Join a leading Managed Service Provider in Toronto as a Help Desk Support Specialist. Deliver Tier 2 technical support and tackle complex IT challenges on-site, ensuring systems run smoothly.
This fully onsite role involves providing technical support across multiple client environments in the Greater Toronto Area. You'll troubleshoot networking, cloud, and infrastructure issues while managing Microsoft 365 and supporting Active Directory. Your expertise will be essential for maintaining cybersecurity best practices and optimizing client experiences.
Key Responsibilities:
• Provide Tier 2 support across diverse client environments
• Troubleshoot hardware, software, and network issues
• Manage user accounts and security in Microsoft 365
• Support Active Directory and domain configurations
• Configure and maintain network devices, ensuring performance
Requirements:
• 2+ years of IT support experience in MSP or IT services
• Strong technical foundation in Mi...
This fully onsite role involves providing technical support across multiple client environments in the Greater Toronto Area. You'll troubleshoot networking, cloud, and infrastructure issues while managing Microsoft 365 and supporting Active Directory. Your expertise will be essential for maintaining cybersecurity best practices and optimizing client experiences.
Key Responsibilities:
• Provide Tier 2 support across diverse client environments
• Troubleshoot hardware, software, and network issues
• Manage user accounts and security in Microsoft 365
• Support Active Directory and domain configurations
• Configure and maintain network devices, ensuring performance
Requirements:
• 2+ years of IT support experience in MSP or IT services
• Strong technical foundation in Mi...