Job Description
This Role Is Likely for You If:
- You’ve handled onboarding, nesting, or performance improvement programs and want to own the full early-tenure success journey of new hires.
- You’ve partnered with Operations, Training, QA, and Workforce to close performance gaps — not just identify them.
- You’re comfortable using data (KPIs, error trends, performance dashboards) to drive coaching, retraining, or process improvements.
- You enjoy mentoring Team Leaders and helping agents succeed through structured development plans.
- You’re ready to take ownership of ramp readiness, PIP governance, and continuous improvement across programs.
Why This Role Exists
As the organization scales across programs and clients, ensuring that new hires transition successfully from training to production is critical to operational stability.
We need leadership that can bridge ...