Job Description
Responsibilities:
• Support senior network engineers in incident response and troubleshooting efforts.
• Assist in monitoring network performance and reacting to alerts and system events.
• Help investigate and resolve customer-reported technical issues related to the network.
• Collaborate with cross-functional teams including NOC, onboarding, and engineering.
• Document resolutions and maintain updated network documentation.
• Participate in on-call support rotation (as needed and trained).