Job Description
Hybrid - 1x onsite(Ayala/BGC) 4x work from home
Work Shift - follows AU Time
Job Requirements
- Strong knowledge of Routing and Switching, including familiarity with dynamic routing protocols such as OSPF and BGP.
- Experience working with two or more Next‑Generation Firewalls (e.g., Cisco FTD, Palo Alto, Fortinet, Check Point, etc.).
- Solid troubleshooting skills for routers, switches, and firewalls.
- Good understanding of process frameworks, at minimum Incident Management and Change Management.
- Ability to adapt to changing situations and deliver the best possible service.
- Good communication skills, especially for direct customer interaction.
- Willingness and interest to self‑learn new technologies as required in the role.
Responsibilities
- Resolve customer incidents, problems and change requests to required service level targets
- Apply technical knowledg...