Network Operations Analyst
Apex Systems
📍 Wayne, Pennsylvania, United States
Job Description
Job#: 3032115
Job Description:
Network Operations AnalystLocation: Wayne, Pennsylvania; Charlotte, North Carolina (Partial Remote)
Employment Type: Contract to Perm
Role OverviewThis position serves as the front line of the Network Operations Center (NOC), responsible for alert response, initial triage, and resolving issues through structured troubleshooting paths. While a junior role, strong foundational knowledge and professional communication are mandatory for success in this high-visibility environment.
Key ResponsibilitiesOperational Support & Incident Response
- Owns, updates, and resolves ServiceNow Incident, Problem, and Change Management records, ensuring accuracy, completeness, and adherence to ITIL standards.
- Proactively analyzes incident and change patterns to identify network risks or emerging issues.
- Provides Tier‑2 level support for complex network events, including packet‑level analysis...