Network support engineer (España)

About the Role

Collaboration Support Engineer in Mons, Belgium – full‑time, on‑site.

This hands‑on, customer‑facing role focuses on day‑to‑day monitoring, incident resolution, request fulfilment, documentation, and operational support across voice, telephony, and unified communications technologies.

Key Responsibilities

• Provide day‑to‑day monitoring and support for the collaboration infrastructure environment.
• Manage trouble tickets – triage, investigate, resolve, and, when necessary, escalation of incidents across High, Medium, and Low priority categories.
• Resolve Level2 incidents independently, escalating complex issues to Level3 support when required.
• Support request fulfilment activities, including provisioning and configuration of collaboration endpoints such as IP phones and soft phones.
• Maintain accurate documentation, ticket updates, and operational records.
• Assist with implementation, confi...