Network Support Engineer

Responsibilities

• Design, implement, install, deploy and configure network devices
• Diagnose network performance problems
• Provide Level 2/3 support for network issues
• Troubleshoot and configure network infrastructure which includes routing, switching, LAN/WAN, firewall, IPS, VPN, IPVPN, etc
• Reporting network status to customers
• Ability to handle high‑pressure situations and maintain professional demeanor
• Redirect unresolved issues to the next level of support personnel
• Keep record of problems and customer solutions
• Follow‑up with customers
• Reporting based on projects

Qualifications

• Diploma or Bachelor Degree in Application/ System/ Computer Science/ ICT Engineering/ Networking or equivalent
• At least two (2) years working experience in related field. Knowledge and experience with technical and operational equipment, software, network equ...