Newbie friendly for Email and Chat Support Agent

Newbie friendly for Email and Chat Support Agent

Job Description

An Email and Chat Support Agent provides customer assistance through email and live chat platforms. The role focuses on addressing customer inquiries, resolving issues, and providing accurate information while maintaining professional written communication and timely responses.

Employee Recognition and Rewards

Commission, Performance Bonus, Incentives

Government Mandated Benefits

Insurance Health & Wellness

HMO

Professional Development

Job Training

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Key Responsibilities

• Respond to customer inquiries through email and live chat in a timely and professional manner. Assist customers with product or service information, order status, account issues, and troubleshooting.
• Resolve customer concerns such as refunds, cancellations, billing questions, or technical problems.
• Document ...