Job Description
**Department**:
Customer Service
**Reports to**:
Customer Service Supervisor
**Department Mission**:
To ensure maximum customer satisfaction by proactively managing and monitoring shipments, promptly resolving operational issues, and maintaining clear and proactive communication regarding the status of shipments from pickup to delivery. We are committed to meeting and exceeding our customers' KPIs and fostering long-lasting relationships with our customers and carriers.
**Position Objective**:
To guarantee customer satisfaction by providing exceptional service, proactively managing shipments, efficiently resolving operational issues, and maintaining clear and timely communication about the status of shipments from pickup to delivery.
- Monitor load tracking and proactively communicate with the operations department and external carriers.
- Ensure carriers and drivers are on time for the pickup and delivery of loads, ensuring punctuality.
- Maintain the ICC...
Customer Service
**Reports to**:
Customer Service Supervisor
**Department Mission**:
To ensure maximum customer satisfaction by proactively managing and monitoring shipments, promptly resolving operational issues, and maintaining clear and proactive communication regarding the status of shipments from pickup to delivery. We are committed to meeting and exceeding our customers' KPIs and fostering long-lasting relationships with our customers and carriers.
**Position Objective**:
To guarantee customer satisfaction by providing exceptional service, proactively managing shipments, efficiently resolving operational issues, and maintaining clear and timely communication about the status of shipments from pickup to delivery.
- Monitor load tracking and proactively communicate with the operations department and external carriers.
- Ensure carriers and drivers are on time for the pickup and delivery of loads, ensuring punctuality.
- Maintain the ICC...