Job Description
Job Summary:
Speedcast's Network Operation Center (NOC) deliver technical support to our customers to resolve Incidents and restore normal service in a timely and efficient manner.
Working a 24x7 shift rotation and in line with standard operating procedures NOC Engineers are responsible for investigation, fault finding and configuration of our client's services.
Key Areas of Responsibility:
- Investigate and troubleshoot Incidents relating to client services.
- Configuration of client's services and associated equipment.
- Utilise Speedcast's Incident Management Tool to log and update reported faults from clients.
- Liaise with Clients to investigate issues and ensure Incidents are rectified or escalated accordingly.
- Utilise monitoring and reporting tools to identify and troubleshoot issues.
- Assist with ongoing maintenance and upgrade of Speedcast Infrastructure.
Requirements
Skills / Competencies