Job Description
This role provides Day 1 and Day 2 operational support, focusing on system monitoring, incident response, routine Business-as-Usual (BAU) tasks, provisioning, maintenance, recovery, and escalation. All activities are performed based on approved requests, standard templates, change records, and documented procedures (SOPs/runbooks).
This role focuses on systems and platforms. Network configuration is handled by a separate team.
1. System Monitoring & Incident Response
· Monitor systems and hosted services using monitoring tools
· Respond to alerts and incidents within agreed timelines
· Perform initial troubleshooting and recovery actions
2. BAU Operations & System Administration
· Perform routine BAU tasks such as:
o Operating system and platform patching
o System health checks and maintenance
o Backup monitoring and basic restore activities
3. Provisioning & Platfo...