nsw-customer-experience-representative

About the Role:

This is an ongoing full-time opportunity reporting to the NSW Customer Experience Manager to provide support across all regions.

1.    Key Performance Responsibilities:

 Customer Communication

• Provide accurate and timely information about CDC ‘s bus network services
• Take ownership of customer inquiries and complaints, ensuring response KPI is achieved

Complaint Handling

• Address complaints promptly, escalating issues to appropriate depots or departments as required
• Ensure timely follow-up and communication with customers regarding the progress and resolution of complaints

Data Management

• Accurately log and categorise all customer emails, compliments, and complaints in the system to facilitate relevant department actions
• Maintain and update the database as well as closing the ca...