Job Description
Position Summary:
We are seeking a detail-oriented and customer-focused Office Clerk/Customer Service Representative (CSR) to join our 3PL (Third-Party Logistics) team. The ideal candidate will be responsible for providing administrative support, managing customer inquiries, coordinating shipments, and ensuring accurate order processing in a fast-paced warehouse and logistics environment.
Essential Duties and Responsibilities:
- Serve as the primary point of contact for customers regarding orders, shipments, inventory, and delivery status.
- Process customer orders accurately and efficiently.
- Coordinate inbound and outbound shipments with warehouse personnel and transportation providers.
- Respond to customer inquiries via phone, email, and other communication channels.
- Investigate and resolve customer issues, discrepancies, and shipment delays.
- Maintain accurate customer r...