On-site Support Analyst

Overview

Join to apply for the On-site Support Analyst role at SoftwareOne .

We are thrilled to announce an opportunity to join our team as:

On-site Support Analyst

Scope: Full-time | On site

| Office: Bogota /Colombia

Responsibilities

• Provide timely and high-quality technical support to internal users, resolving hardware, software, and system-related issues.
• Manage incoming support requests, prioritize tasks, and follow up to ensure timely resolution of issues.
• Fix and diagnose issues related to operating systems, hardware devices, network connectivity, and software applications.
• Respond to helpdesk tickets via email, phone, or chat, offering solutions and advancing issues to higher-level support when necessary.
• Assist with system maintenance tasks and software installations as required.
• Re...