Job Description
Our client is a SaaS company that helps businesses onboard, manage, and support their users through streamlined workflows, efficient communication systems, and reliable platform tools. They enable teams to deliver smooth customer experiences by combining clear processes, intuitive technology, and strong operational support.
Location
Fully remote | 9 AM - 5 PM EST
Role Overview
The Onboarding Specialist will guide new customers through their first steps on the platform, ensuring a smooth, fast, and confidence-building onboarding experience. The role focuses on educating users, following structured SOPs, leading walkthroughs, and helping customers achieve value quickly. This is not a sales or retention role; the core responsibility is to onboard, support, and set customers up for long-term success. Full training is provided.
Key Responsibilities
Customer Onboarding
Lead onboarding sessions for new customers (vide...